Technical Support

Question

Who can use Intergratech's technical support service?: Intergratech's remote technical support service is available only to customers who have purchased and licensed products (e.g., SIMetrix, Altium, ANSYS, etc.) through us.

How can I get remote technical support?: First, call our engineer for remote assistance, then download and run the remote execution program by entering the six-digit session number you were guided to, and support will begin immediately.

What are the hours and contact information of technical support?: Technical assistance and inquiries can be received during weekday business hours by telephone at 02-3472-5599 or by email at sales@igtech.co.kr .

What are some software that can get technical support?: Provide technical support for all engineering solutions handled by Intergratech, including Symetrix/SIMPLIS, Altium (Agile, Development, etc.), Electronics, Mechanical, Discovery (ANSYS), and SynchronSpace.

In addition to remote support, is it possible to support on-site visits?: Basically, rapid remote support is provided first, and on-site technical support is also provided through consultation with the engineer in charge if necessary depending on the difficulty of the problem or the customer's environment.

Accepted Answer

Intergratech's remote technical support service is available only to customers who have purchased and licensed products (e.g., SIMetrix, Altium, ANSYS, etc.) through us.

Accepted Answer

First, call our engineer for remote assistance, then download and run the remote execution program by entering the six-digit session number you were guided to, and support will begin immediately.

Accepted Answer

Technical assistance and inquiries can be received during weekday business hours by telephone at 02-3472-5599 or by email at sales@igtech.co.kr .

Accepted Answer

Provide technical support for all engineering solutions handled by Intergratech, including Symetrix/SIMPLIS, Altium (Agile, Development, etc.), Electronics, Mechanical, Discovery (ANSYS), and SynchronSpace.

Accepted Answer

Basically, rapid remote support is provided first, and on-site technical support is also provided through consultation with the engineer in charge if necessary depending on the difficulty of the problem or the customer's environment.

Technical Support | INTERGRATECH | 인터그래텍

Remote Support Service

How to use the service

FAQ

Frequently Asked Questions